What is the class cancellation policy?

Class registrations cancelled more than 15 days prior to the originally purchased class date will be issued a refund, less an administrative fee equal to 10% of the total class price.

Class registrations cancelled within 14-8 days prior to the class date will be issued a refund, less an administrative fee equal to 50% of the total class price.

Class registrations cancelled within 7 days of the class date will not receive a refund. If students are unable to attend class due to illness or other unforeseen circumstances, they will be given access to a class recording or be invited to attend the class at a later date. If the class is no longer available, no refunds will be issued.

Students who are not logged in or present for class within 10 minutes of class start time, without 24-hours notice of absence, will forfeit their tuition.

What if I want to reschedule a class registration?

As a courtesy, we allow one class reschedule per registration. The reschedule must be for a date already on our schedule but does not have to be for the next scheduled class. We do allow customers to substitute a different student but cannot re-ship class materials already shipped to the original registrant. If a substitute student would like a new set of class materials, orders can be placed via our online store by selecting the appropriate book title. No-shows will not be rescheduled.

Can I re-take a class?

IconLogic, Inc. warrants that all services provided shall be in accordance with recognized industry standards. Our goal is to ensure you benefit from our services and believe our unique blend of expertise and methodology will deliver an effective and rewarding result.

Should you be dissatisfied with one of our training classes, you may request to take the class again for free within 6 months of your original class date, subject to course and seat availability. Re-takes are only applicable for like versions of software (ie: if you are attending a session for a second time, it must be for the same version, even if a newer version's class is running).

I already have the course workbook. Can the price of the workbook be subtracted from the class price?

The online class workbook is a free gift with registration; therefore, the book price cannot be subtracted from the class price. If you already have a book, consider giving the second one away as a gift to your favorite human. Everyone loves learning!

What currency does IconLogic use for pricing?

All prices are in US Dollars.

How long do I have to use my consulting/mentoring/development hours?

Development and consulting hours must be used within 6 months of purchase date.